DAMAGE & RETURN POLICY
DAMAGES: All damages must be reported via email at email@example.com within 15 days from the date the merchandise was delivered for a store credit. No store credit will be issued past the 15 days. We encourage customers to inspect their order for any damages immediately after receiving their order.
ONLINE RETURNS: All returns must be approved before they are sent. Anything that is returned with out confirmation will be rejected, and no store credit will be issued. To get approval and details on a return, please contact us at firstname.lastname@example.org. Please note that the items returned must include all pieces, and be in their original form and packaging. A store credit will be issued upon arrival and inspection.
RETURNED ORDERS: If an order is returned to us by UPS, it is the customer’s responsibility to pay for the shipping cost again. We are not responsible for shipping cost on orders returned back to us due to incorrect shipping address, shipment refusal, and if the courier is not unable to delivery after multiple attempts.